Overview
Multiplier is a technology company that acquires and transforms high-stakes[0] service businesses.
In the future all successful professional services firms will be technology companies.
The biggest challenge for any high-end service firm is hiring and retaining enough top-tier talent to meet demand.
We find great customer-focused teams and deploy AI technology to scale the number of clients they can serve to meet growing demand, while elevating the experience for clients and staff and increasing the impact they have on their industry.
[0] A high stakes service is one where the customer really cares about the quality of the work and attentive customer service. These firms operate in information heavy areas like tax, accounting, audit, and other administrative industries.
Mission
Our mission is to Multiply the return on talent.
The Multiplier Model starts off by working with established leading businesses in high value professional services niche industries (e.g. international tax advisory) and then uses technology to improve the quality, speed, and scale of the business.
Our approach improves client outcomes, elevates staff experience, and increases returns for business owners.
Multiplier has the engineering expertise and software components to rapidly deploy AI tools into elite services teams. Unlike traditional software, our high-touch engagement with each team ensures we get it just right for customers and professionals.
We can achieve what was recently impossible: Serving radically more customers with higher quality service by increasing the technology leverage of each team member.
Results
“The AI layer on top of these tools is liberating time for my staff to become proper tax consultants and not admin assistants doing a bit of tax.”
Greg Trotman
“Prior to Multiplier, I sent out 14 tax returns in a 14-hour day. This year, I was able to send 24 tax returns in a 10-hour day, and spend the rest of my time talking to clients”
Emily White
Principles
Premium Service
We are nothing without our customers. The most important principle in our business is a relentless focus on serving our clients well. We deliver quality work and excellent customer service. We never reach for efficiencies where it would come at the expense of work quality or client satisfaction.
Alignment
When we buy a business we invest to grow it quickly while improving both client experience and cost through technology. We share this upside with the firm operators and staff. We believe technology can deliver abundance where clients, owners, staff, and investors can all reap rewards.
Autonomy
We operate a global network of diverse businesses. Success is contingent upon having the right leaders whose desire for freedom, prosperity, and doing right by their people creates great outcomes with minimal central overhead.
Optimism
Anything is possible - we sit at the beginning of an infinite curve of human progress and we must simply work hard to move ourselves forward each day.
Curiosity
There is no substitute for genuine curiosity - the unquenched desire to better understand people, technologies, and systems. Cultivating genuine curiosity leads to joy in work, success in business, and a healthy mind.
Learn more
Contact us to discuss how we can work together.